Frequently Asked Questions
Here you’ll find answers to our most common questions — everything you need, all in one place.
How can I return or exchange an item?
At Lisa & Mark Toronto, we want you to be completely satisfied with your purchase. If you would like to return or exchange an item, please contact us within 30 days of receiving your order at info@lisamark-toronto.ca.
In your email, please include:
- Your order number
- The reason for your return or exchange
- If the item is damaged or defective, please attach a photo of the product
Our team will provide you with detailed return instructions and ensure the process is handled smoothly and efficiently.
How many days do I have to return an item?
You can return your item within 30 days of receiving your order. Please make sure to contact us within this period so we can assist you with the return process.
When will I receive my refund?
Once we have received your return at our warehouse, the full amount will be refunded to your original payment method within 5 business days.
What are the shipping costs?
At Lisa & Mark Toronto, we believe in making your shopping experience as effortless as possible — that’s why we cover all shipping costs for you. Every order is shipped completely free of charge, no matter where you are. It’s our way of ensuring a smooth, convenient, and worry-free delivery experience.
How can I track my order (Track & Trace)?
After placing your order, you will receive a shipping confirmation email — usually within 24 - 48 hours. This email contains all the important details about your shipment, including a Track & Trace link that allows you to easily follow your order every step of the way until it arrives at your doorstep.
What are the delivery times?
Our average delivery time is between 3 and 7 business days. We understand this may be slightly longer than what you’re used to, but there’s a good reason for it. At Lisa & Mark Toronto, we choose to bundle and optimize our shipments to reduce unnecessary transport and lower our environmental impact.
By doing so, we help minimize CO₂ emissions and avoid the excessive costs and waste caused by rushed deliveries — all while keeping shipping completely free for our customers. A little more patience helps us all move toward a more sustainable future.
Is it safe to make a payment on your website?
Yes, absolutely. Your payment is 100% secure when shopping with us. Our website uses advanced SSL encryption technology to protect your personal and payment information at all times. This means your data is safely transmitted and cannot be accessed by third parties.
How do I know which size to choose?
Each of our products includes a size chart to help you find the perfect fit. Simply refer to the chart on the product page to determine which size suits you best.
What materials are your clothing pieces made of?
All our clothing pieces are crafted from high-quality materials, mainly wool, linen, and cotton. Each product page clearly states the specific fabric used, so you always know exactly what your garment is made from.